Empathy in Action: How Female Leaders are Shaping Inclusive Customer Experiences

In partnership with

Monday, 17 June | 16:15-17:00 | FQ Equality Lounge, Hôtel Martinez, Suite 731

Join leading female C-suite executives as they share their expertise on creating customer-centric strategies and cultures. Learn how to apply empathy and embrace diversity in your customer experience approach, unpack data with a human-centered mindset and build future-proof teams.

Speakers include: Kara Puccinelli, Nexxen; Dalton Dorné, Tinuiti; Missy Foristall, Dept.; more to follow.

Unlocking Customer Loyalty for First-Class Growth

In partnership with

Tuesday, 18 June | 14:00 – 14:45 | 3.14 ROOFTOP, 5 Rue François Einesy

Discover how scaled data sets from customer loyalty and incentive programs are creating a comprehensive picture of consumers, allowing companies to engage customers in innovative ways. This panel will delve into the dynamic opportunities for cultivating first-party data, building new advertising ventures, and unlocking powerful insights for brands and agencies.

Speakers include: Brad Feinberg, AmCom Molson Coors Beverage Company; Mike Petrella, United Airlines; Kara Puccinelli, Nexxen.